Booking Terms & Conditions

Rates and Fees: -

1.1 Rates are quoted for the accommodation per night, in South African rand (ZAR), (inclusive of VAT where applicable).
1.2 Haven Getaways t/a Long Life Rentals (hereinafter referred to as "Haven Getaways") reserves the right to alter or amend rates and rate periods prior to payment of the deposit.
1.3 Only cash or electronic transfers shall be acceptable as forms of payment. Alternative payment methods, such as 3D secure credit cards, may be accepted at Haven Getaways' sole discretion.

2 Payment of the Deposit and the Occupancy fee: -

2.1 A deposit as contained in the invoice rendered by Haven Getaways to the Guest ("the booking invoice") must be paid to Haven Getaways within 48 (forty-eight) hours of Haven Getaways issuing its booking invoice, alternatively the amounts specifically stipulated therein.
2.2 Payment of the deposit is deemed to be acceptance of these General Conditions of Occupation.
2.3 Despite the aforesaid, should the booking invoice contain a specified date upon which the booking deposit is to be paid by the guest, the guest shall ensure that the booking deposit is paid and reflects in the bank account of Haven Getaways on or before the date stipulated therein.
2.4 In the event that the Guest fails to effect payment of any amount due to Haven Getaways in terms of this agreement, Haven Getaways shall have the right to terminate the booking and the Guest shall forfeit all monies received by it pertaining to the booking. In the event that Haven Getaways cancels the booking, for any reason whatsoever in terms of the provisions of this agreement, Haven Getaways shall not be liable to refund any monies received, subject to any sections of this agreement to the contrary.
2.5 Should the Guest fail to arrive on the check-in date the Guest shall be liable for the full amount invoiced.
2.6 Proof of payment together must be sent to Haven Getaways to the email address stipulated herein. It is specifically recorded and agreed that Haven Getaways shall only process and/or confirm a booking made by a Guest once the booking deposit has reflected in the bank account nominated by Haven Getaways (within the stipulated timeframe, free from any deduction, set off, bank charges, FOREX or any other charges or taxes), the Guest has signed and submitted all the relevant information and documentation required in terms of this agreement and Haven Getaways has received and signed acknowledgement from the Supplier/Owner that the booking has been confirmed by same.
2.7 In the event of any credit card transaction/s made by/ on behalf of the Guest pertaining to any monies payable to Haven Getaways, the Guest specifically confirms under no circumstances whatsoever shall the Guest at any time authorize/instruct any reversal/cancellation of credit card transactions payable to Haven Getaways. All credit card transactions are subject to a surcharge on top of the amount that needs to be processed.

3

Cancellation of the booking by the Guest: -

3.1 Any request for changes in or cancellation of the booking shall only be effective if submitted via email to Haven Getaways and a consultant has acknowledged receipt thereof.
3.2 Unless otherwise agreed between the parties in writing, cancellation charges payable by the Guest pursuant to a cancellation in terms of paragraph 3.1 above shall be as follows: -
Days before occupation date forfeiture/loss
31 (thirty-one) days or more the full deposit shall be forfeited
Less than 31 (thirty-one) days

the entire occupancy fee shall be forfeited

3.3 Refunds and waiver of cancellation policies are at the discretion of Management and its ability to re-let the accommodation at the same or a higher rental. Any loss suffered by the Owner, subject to a minimum charge equal to 50% (fifty per cent) of the Occupancy fee, shall be deducted from any monies paid by the Guest or funds reserved on the Guest's credit card.
3.4 In the event of Haven Getaways being unable to rebook the premises, no refunds shall be due and payable to the Guest.
3.5 GUEST INSURANCE: Guests are advised to procure suitable insurance covering the Guests own risk in relation to any occurrences which may occur.
3.6 For all confirmed bookings for more than 30 (thirty) consecutive days, the full Occupancy fee will be forfeited in the event of any cancellation by the Guest.
3.7 Haven Getaways's cancellation policy, reflected in paragraph 3.2 above, shall apply to all transactions.
3.8 In the event of a cancellation charge arising, the amount due shall be paid by the Haven Getaways within 48 (forty-eight) hours of the charge arising, notwithstanding the fact that any charges may be covered by his/her insurance policy.
3.9 The Guest shall not be entitled to cancel the booking as a result of a defect to the premises and/or building, which may include but is not limited to a breakdown of lifts, gates or garage doors provided alternative access points are available (for example stairs).

4 Cancellation by the Owner and/or Haven Getaways: -

4.1 If the premises booked are sold or rendered uninhabitable, which for the purposes hereof includes being partially or totally destroyed, by Force Majeure (Acts of God), including but not limited to fire, flood or civil unrest, Haven Getaways shall notify the Guest as soon as possible and shall make every effort to source alternate premises of a similar standard and at a similar price, if available. If similar premises cannot be sourced at a similar price or at all, Haven Getaways shall refund the deposit or full payment of the Occupancy fee (whichever has been paid) prior to the occupation period or a pro rata portion of the occupancy fee for the occupation period during which the Guest is not able to occupy the premises, against receipt of such refund from the Supplier/Owner. Neither the Supplier/Owner, nor Haven Getaways shall be liable for any damage or loss arising from the aforesaid sale or the rendering uninhabitable of the premises as aforesaid.
4.2 The costs of any such relocation and alternative accommodation arising from Force Majeure shall be settled from the Occupancy fee paid and should such Occupancy fee be insufficient to cover such costs, the balance will be for the Guest's account.
4.3 The Guest shall hold Haven Getaways, its Directors, agents, employees and villa manager harmless in the event of:
4.3.1 any cancellation resulting from the Guest and/or Occupants failure to adhere to the Rules of the Establishment, policies as well as any applicable Municipal by-laws;
4.3.2 breach of this agreement by the Supplier/Owner resulting in any civil claim. Haven Getaways is acting as an Agent providing a facilitation, booking, management and/or brokerage service, in return for a brokerage fee. Under no circumstances will Haven Getaways be held liable for any negligence and/or wilful default by the Supplier/Owner of the accommodation. If the Guest is dissatisfied with any aspect of the accommodation or if the Supplier/Owner of the accommodation does not honour the terms of the booking, the Guest shall not have any claim against Haven Getaways whatsoever but the Guest's recourse will be against the Supplier/Owner directly.

5

Changes To Booking: -

5.1 Once confirmed, any changes requested by the Guest to booking dates, number of Occupants and/or premises booked shall be deemed to be a cancellation of the first booking.
5.2 Haven Getaways, together with the Supplier/Owner, shall assist as far as may be possible to accommodate minor changes in the booking requested by the Guest in writing, as long as such request is made more than 31 (thirty-one) days before check-in, and if such changes can possibly be accommodated.
5.3 Haven Getaways shall be entitled to levy a fee of R850.00 (eight hundred and fifty rand) for each change in the booking.
5.4 A change in the Occupant occupying the premises shall be subject to the prior written approval of Haven Getaways and shall be in accordance with the rules of the booked Establishment.
5.5 Should a Guest or Occupant modify their accommodation arrangements after occupation of the premises, they will be deemed to have cancelled the booking and the cancellation policy reflected in paragraph 3.2 above shall be applicable.
5.6 Neither Haven Getaways nor the Owner will accept liability for any loss, damage or any additional expenses incurred by the Guest or any Occupant and no refunds for unused services or agreed arrangements will be made.

6

Property Use: -

6.1

The Guest undertakes to comply with the said rules and precautions and to inform any further Occupants and/or visitors of such regulations. The Guest undertakes to comply herewith and uses the accommodation at his/her own risk.
6.2 The Guest shall notify Haven Getaways within 24 (twenty-four) hours of check-in of any defect in the premises or absence of any item as contained in the inventory, failing which the Guest shall be deemed to have acknowledged that all items on the inventory are in the premises and the premises were received in good order and condition.
6.3 No contents may be removed from the premises. The Guest shall keep the premises and the contents in good order and at the termination of the agreement period will return the premises and the contents in the same good order and condition as they were at the commencement of the agreement.

6.4 Unless otherwise indicated in the booking form, the Guest shall take occupation of the premises between 15H00 and 18H00 on the check-in/arrival date and shall vacate the premises by no later than 10H00 on the check-out/departure date. Arrival and departures outside of work hours (which working hours are Monday to Friday between 09H00 and 18H00, excluding public holidays) shall incur an additional charge of R500 (five hundred rand).
6.5 Arrival and departure times must be arranged prior to arrival. All Occupants must vacate the premises by no later than 10H00 on the check-out/departure date. Should the Guest wish to guarantee a late departure (from 10H00 to 16H00)or early arrival (before 15H00) this will be subject to availability and a half a night's rental will be charged to secure this. Any check-out after 16H00 is charged at the full Occupancy fee per night.
6.6 Only the persons named in the Booking Form may use the premises and the number of Occupants shall not exceed the Guest's original request. At no point in time shall the number of Occupants exceed the number as per what the property can accommodate.
6.7 Should the number of Occupants on arrival exceed the maximum number of Occupants allowed, Haven Getaways may elect to:
6.7.1 provide additional accommodation which will be reserved and charged, subject to availability; or
6.7.2 cancel the full booking, due to the Guests' breach of the booking terms,and the penalty payable by the Guest will be as that set out in paragraph 3.2 above.
6.8 The premises may only be used for residential accommodation purposes and no business or profession shall be conducted therein.
6.9 The Occupants shall, upon vacating the premises, leave it in the same condition in which it was handed to them. Should Haven Getaways be required to effect clean-up work to the premises, the Guest shall be liable for the costs thereof and Haven Getaways shall be entitled to levy an additional fee of R450.00 per person (four hundred and fifty rand) for effecting such clean-up.
6.10 No pets shall be allowed in the premises.
6.11 Smoking inside all apartments and villas is strictly prohibited. In certain properties, ashtrays are provided for smoking in outside areas only.
6.12 No parties, functions, events and or similar are allowed to be held on the premises, unless by prior arrangement and written consent by management. In instances, the Guest shall be required to sign a noise agreement before check-in in order to comply with Municipal by-laws. No third party suppliers, caterers, external contractors and/or similar are allowed onto the premises, unless by prior arrangement and written consent of Haven Getaways. Should the Guest/Occupant host an unauthorised event, the Guest's agreement may be terminated immediately and the Occupants will be required to vacate the premises and all monies paid will be forfeited. The Guest may further be required to pay a penalty of up to 5 (five) times the nightly rate of the premises or which Haven Getaways, in its sole discretion, deems reasonable, or Haven Getaways, the Supplier/Owner shall be entitled to sue for such damages as may be legally permissible. Such penalty is due and payable immediately upon submission of the invoice.
6.13 The Guest shall not have the right to assign or sublet the premises, or any portion thereof. The Guest shall further refrain from ceding any of his/her rights or obligations in terms of this agreement.
6.14 The Occupants shall allow Haven Getaways permission to enter the premises at any reasonable time on 24 (twenty-four) hours' notice to the Occupant, to inspect the premises in order to view the condition thereof. In the event of an emergency, immediate access to the premises shall be given.
6.15 In the event of the premises being simultaneously for sale, the Guest confirms that he/she shall allow the relevant person/s access for selling purposes.The Occupants shall permit viewings of the premises at all reasonable times and by reasonable prior notice.
6.16 The keys and remotes are the responsibility of the Guest; no duplicates may be made,and they shall all be left with Haven Getaways or the Supplier/Owner on vacating of the premises. The Guest will be liable for the cost of repairing any damage to the premises even if the cost of the damages exceeds the refundable deposit amount. Any lost keys or keys not returned, could result in locks, security tags and keys being replaced and the guest will be held accountable for such replacement costs.
6.17 The region is experiencing a dire water crisis, consequently water restrictions have been implemented by Local Authority in order to manage the situation. Excessive water usage will be considered negligence and any fines incurred will be for the Guests' account. The Guest further acknowledges that infringement or restrictions of the Occupant's enjoyment of certain facilities is out of Haven Getaways or the Supplier/Owner's control as such are subject to the by laws governing the region. Neither Haven Getaways nor the Supplier/Owner shall be liable for any refunds, compensation or discounts as a result of services being unavailable due to the water restrictions.

7Nuisance: -

7.1 The Occupants and visitors must behave in a manner that is considerate to others. Disruptive behaviour caused by loud music and or late night or early morning rowdiness shall not be tolerated. The Guest is responsible for the behaviour of everyone using the premises during the Occupancy period. The Guest undertakes to ensure that Occupants and visitors do not cause any nuisance to neighbouring occupants, occupiers of adjacent or other properties of which the premises may form a part of or in the vicinity of the occupied premises by any means whatsoever. Consequently, if in the opinion of Haven Getaways the Supplier/Owner, or any other person in authority, the Guest, Occupants or his/her visitors behaves in a manner which causes or is likely to cause a danger, or damage to the premisesor any excessive nuisance, Haven Getaways or the Supplier/Owner reserves the right to evict all Occupants and all monies paid will be forfeited and a minimum fine of R7000 shall be levied.

8

On Termination: -

8.1 Upon the expiry or earlier termination of this agreement, the Guest shall:
8.1.1 Settle any amounts due, such as electricity, WIFI and/or telephone account for all calls between the telephone meter reading as at the occupation date and as at the termination date. The Guest shall settle such account immediately on presentation of an account from Haven Getaways. Failing such settlement, Haven Getaways shall be entitled to set off this amount against the breakage and security deposit held in terms of this agreement;
8.1.2 Settle the costs of any additional services requested by the Guest/Occupant and provided by the Supplier/Owner or Haven Getaways.
8.2 If the Guest wishes to extend the occupation period, and subject to the premises being available, this may be arranged with Haven Getaways for an agreed additional Occupancy fee, which shall be paid in advance by the Guest to Haven Getaways. It is specifically recorded that any future reservations between the Supplier/Owner and the Guest must be concluded through the services of Haven Getaways.

9

Breakage and Security Deposit:-

9.1 The breakage and security deposit shall be required on or before check-in and is used to cover any loss or damage suffered by Haven Getaways and any third party. The breakage and security deposit method and amount shall vary depending on the property booked. Use of the amount secured may include, but is not limited to, the replacement and/or repair of any damage or loss to the premises including its contents, replacement of lost keys, any noise penalty levied, any additional costs which may be incurred while occupying the aforesaid premises, including an administration fee of 5% on the full transaction, plus R450 per hour for managing the aforementioned replacement / repairs / damages.The funds after deduction (if any) will be released within (14) fourteen business days of the check-out date unless the necessary repairs or replacement of broken/missing items take longer than this period to rectify.
9.2 Should the sum due and payable exceed the breakage and security deposit secured, the Guest agrees that he/she shall remain liable for the payment of the excess and hereby authorises Haven Getaways to deduct said amount from his/her credit card. Alternatively, the Guest shall attend to payment of the exceeded amount which is due and payable by him/her within 24 (twenty four) hours of Haven Getaways issuing its invoice.
9.3 All loss and/or damage to the premises and/or its contents will be charged at the fair repair and/or replacement cost of such item.

9.4 No occupation of the premises will be provided should the Guest fail to comply with the requirementsas set out in paragraph 9.1 above.
9.5 The Guest may not under any circumstances whatsoever set-off monies owing by him/her in terms of the booking against the breakage and security deposit.

10

Death, Personal Injury or Loss of Property:-

10.1 The Guest, Occupants and visitors to the premises use the accommodation at their own risk. Neither Haven Getaways, any of its employees or officers, nor the Supplier/Owner of the premises shall be liable for any loss or damages which any person may suffer as a result of death, injury, theft, damage to premises, accident or any event of whatsoever nature occurring during the occupation of the accommodation, whether as a result of Haven Getaways (or its employees/officers) or the Supplier/Owner's default, negligence or otherwise unless such loss or damages can be attributed to gross negligence or malicious behaviour.
10.2 The Occupants must provide their own comprehensive travel, medical and other insurance which must be in force for the whole Occupation period.
10.3 The Occupants shall accept full responsibility for any accidents caused by or arising out of their own negligence, misuse of premises or failure to comply with applicable statutes and regulations. Equally, no claims of any sort will be entertained by the Supplier/Owner or Haven Getaways in the event of incidents occurring whilst Occupants or visitors are under the influence of alcohol or any drugs, whether therapeutic or not.

11

Breach: -

11.1 Unless otherwise recorded herein, in the event of the Guest, Occupants or visitors committing a breach of any of the terms contained herein, Haven Getaways or the Supplier/Owner shall call upon the defaulting party to remedy the breach. If the defaulting party fails to remedy said breach, Haven Getaways or the Supplier/Owner shall be entitled at his/her sole discretion and without prejudice to any of its other rights in law and/or in terms of this agreement, either to claim specific performance of the terms of this agreement or to cancel this agreement forthwith and without further notice and claim damages from said defaulting party..

12

Third Party Services & Products

12.1 Payment for additional and third-party services and products shall be in addition to accommodation payable upon presentation of invoice to the Guest. Where third party services and products are facilitated or arranged by Haven Getaways, Haven Getaways cannot be held liable and/or responsible for the quality and service delivery of such additional third party services and or products.
12.2 The exclusion provided for in paragraph 12.1 will include liability for any loss or damage which a person shall suffer for any reason whatsoever including death, injury, illness, theft or accidents as a result of the service provided by such third-party, unless such damages can be attributed to gross negligence or malicious behaviour on the part of Haven Getaways.

13

Description of Premises: -

13.1 Photographs, web information and descriptions are intended to give an overall impression of the premises. Haven Getaways cannot be held liable for any items of furniture or chattels, which appear in the description or photographs used in brochures/websites or via email, which may have changed or been removed from the property or any aspects of the property's environment which may have changed since the photographs were taken. Minor differences between the actual premises and any description or illustration thereof may therefore exist. While Haven Getaways and the Supplier/Owner have taken all reasonable steps to ensure the accuracy of such description and/or illustrations, they will not be liable for any non-material errors or differences, or for any consequential damage as a result thereof.
13.2 Non-material differences in the description of the premises will not amount to a breach of the Agreement and will not entitle the Guest to cancel the booking.

14

Jurisdiction: -

14.1 In the event of a dispute arising between the parties, pertaining to this agreement or any obligations thereunder, such dispute shall be adjudicated in terms of the Laws of the Republic of South Africa regardless of the country, court or jurisdiction the dispute is heard or adjudicated.
14.2 The Guest hereby, consents to the jurisdiction of the Magistrate's Court at Port Elizabeth, notwithstanding that the amount claimed in such proceedings would otherwise exceed the monetary jurisdiction of the said court, and for that purpose, the parties accordingly give their consent in terms of Section 45 of the said Act.

15

Domicilium: -

15.1 The Guest chooses as his/her domicilium citandi et executandi for all purposes the address of the booked property.
15.2 All notices to be given to the Guest during the Occupation period shall be in writing and hand delivered to the premises or otherwise sent via e-mail at the address set out in the Booking Form.
15.3 All notices to be given to the Owner relative to the Booking shall be sent to Haven Getaways's e-mail address appearing on the Booking Form.

16

General: -

16.1 The terms of the Booking Form, invoice and General Conditions of Occupation contain the entire agreement between the parties and therefore cancels and supersede any prior agreement between the parties, verbal or otherwise.
16.2 No alteration, variation or addition to the Booking Form or the General Conditions of Occupation shall be of any force or effect, unless reduced to writing and signed by the parties to this agreement or their authorized representatives.
16.3 No indulgence, leniency or extension of time which any party may grant or show, shall in any way prejudice such party or preclude it from exercising any of its rights in the future.
16.4 The Guest acknowledges that Haven Getaways acts simply as the conduit for the conclusion of the contract between the Guest and the Supplier/Ownerof the premises. As such, the Guest entering into this agreement, acknowledges that any claim for damages, whether contractual or delictual, and stemming from any issues pertaining to the premises or booking or any other reason whatsoever, can only be made against the Supplier/Owner of the premises (inclusive of any claim made in terms of the Consumer Protection Act 68 of 2008) and that any right to claim damages againstHaven Getaways for any reason whatsoever is hereby waived and all who occupy the premises under the Guest's title.
16.5 If any provision or provisions of this agreement shall be held to be invalid, illegal, unenforceable or in conflict with the law, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. The terms of this document are binding and all related transactions entered into between Haven Getaways and the Guest.
16.6 Haven Getaways reserves the right to substitute the premises with another similar or higher quality property should the booked premises become unavailable for any reason whatsoever. Should the cost of the alternative accommodation be higher then the Guest is liable to pay the difference to Haven Getaways. Shoud the Guest wish to cancel booking they may do so and the booking remains non-refundable.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ is being used online.Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR BLOG, WEBSITE OR APP?

When submitting an enquiry, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

WHEN DO WE COLLECT INFORMATION?

We collect information from you when you subscribe to a newsletter, fill out a form, Use Live Chat or enter information on our site.Provide us with feedback on our products or services.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, submit an enquiry, sign up for our newsletter, surf the website, or use certain other site features in the following ways:

To allow us to better service you in responding to your requests.
To follow up with them after correspondence (live chat, email or phone inquiries)

When you submit a request for villa information or complete a booking, we share personal information you have provided to us with the home owner or property management company where you would like to stay so that they can assess your suitability and approve your stay

We may transfer (or make available) your personal information with our affiliates and authorized service providers that perform certain services or functions on our behalf.

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Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

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We use cookies to:

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

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THIRD-PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

THIRD-PARTY LINKS

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

GOOGLE

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:

Remarketing with Google AdSense
Google Display Network Impression Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

WE COLLECT YOUR EMAIL ADDRESS IN ORDER TO:

Send information, respond to inquiries, and/or other requests or questions
Process reservations and to send information and updates pertaining to reservations
Send you additional information related to your booking (s)
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

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Follow the instructions at the bottom of each email.

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COPYRIGHTS

Please note that any copyright violations will be dealt with in the full extent of the law.

The name of Haven Getaways t/a Long Life Rentals and iny information on this website including images or the logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission.